Privacy Policy

Last updated: 29 October 2026

This Privacy Policy explains how Happy Pillz Club (“we”, “us” or “our”) collects, uses and protects your personal information when you visit happypillzclub.com (the “Site”), make a purchase or contact us.

We are committed to respecting your privacy and handling your personal information responsibly.

1. Personal Information We Collect

When you visit our Site, place an order or contact us, we may collect the following categories of personal information.

Device and Usage Information

When you browse our Site, certain information may be collected automatically, including your IP address, browser type, device information, time zone, general location information, the pages and products you view, search terms and how you interact with our Site.

We use this information to operate our Site, understand how customers use it, improve our services and help maintain website security.

Order Information

When you place an order, we collect information necessary to process and fulfil your purchase, including your name, billing and shipping addresses, email address, telephone number, order details, purchase history and payment information required to process your transaction.

Payment information is processed through the relevant payment providers. We use order information to process payments, arrange shipping, send order confirmations, communicate with you and help detect potential fraud.

Where permitted by law and consistent with your preferences, we may also use your information to communicate with you about our products and services.

Customer Support Information

If you contact us, we may collect the information you provide, such as your name, contact details, order number and the contents of your message.

We use this information to respond to enquiries, resolve issues and provide customer support.

2. How We Use Your Personal Information

We use your personal information where necessary to process and fulfil orders, take and process payments, arrange shipping and delivery, send order confirmations and important service updates, respond to enquiries, operate and improve our Site, understand customer behaviour, detect and prevent fraud, meet our legal obligations and send marketing communications where permitted by law and in accordance with your preferences.

3. How We Share Your Personal Information

We may share your personal information with trusted service providers where necessary to operate our business and provide our services.

Our online store is powered by Shopify, which provides the platform used to operate our Site and process orders. We may also share information with payment providers to process transactions, shipping and delivery providers to fulfil orders, and website analytics or marketing providers where these services are used.

We may disclose personal information where required by law, in response to valid legal requests or where necessary to protect our rights and the security of our business.

For further information about how Shopify handles personal information, please visit Shopify's Privacy Policy.

4. Cookies and Similar Technologies

Our Site uses cookies and similar technologies to support essential website functions, remember preferences, maintain shopping carts, facilitate checkout and understand how visitors interact with the Site.

Cookies are small text files stored on your device when you visit a website. They can help the website recognise your browser and remember certain information about your visit.

Cookies used on our Site may include essential cookies that support website navigation, shopping cart functionality, checkout and customer accounts; analytics cookies that help us understand website traffic and visitor behaviour; and marketing cookies that, where enabled, help measure advertising performance and deliver relevant marketing.

Some cookies are temporary and expire when you close your browser. Others remain on your device for a longer period or until you delete them.

You can manage your cookie preferences through the cookie controls available on our Site, where provided. You can also manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect certain website features.

5. Behavioural Advertising

Where we use advertising or marketing technologies, information about your interactions with our Site, products and purchases may be used to measure advertising performance and help deliver relevant marketing.

Some advertising technologies may involve sharing information with advertising partners through cookies or similar technologies, subject to applicable law and your consent where required.

You can manage your advertising preferences through the relevant platform settings and any cookie controls available on our Site.

6. Legal Basis for Processing

Where applicable under UK data protection law and the General Data Protection Regulation (GDPR), we process personal information on one or more of the following legal bases.

We may process your information where necessary to fulfil a contract, such as completing an order or providing a service you have requested; to comply with legal obligations; to pursue legitimate business interests where these do not override your rights and freedoms; or with your consent, where required, including for certain cookies and marketing activities.

Where we rely on consent, you may withdraw it at any time. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes and meeting legal or regulatory requirements.

The retention period depends on the type of information and the purpose for which it is held.

Where information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable data protection law.

8. International Data Transfers

Our service providers, including Shopify, may process or store personal information in countries outside the United Kingdom or European Economic Area.

Where personal information is transferred internationally, appropriate safeguards will be used where required by applicable data protection law.

For further information about Shopify's privacy practices and international data transfers, please refer to Shopify's Privacy Policy.

9. Your Privacy Rights

Depending on your location and the applicable data protection laws, you may have the right to access the personal information we hold about you, request correction of inaccurate or incomplete information, request deletion of your personal information, request restrictions on certain processing activities, object to certain uses of your personal information, request a copy of your information in a portable format where applicable, withdraw consent where processing is based on consent, and opt out of direct marketing communications.

To exercise your rights, please contact us using the details provided in the Contact Us section below.

We may need to verify your identity before responding to a request. Some rights are subject to legal exceptions and may not apply in every circumstance.

Marketing Preferences

If you receive marketing emails from us, you can unsubscribe using the link included in those emails. You may still receive essential communications relating to orders, payments or customer service.

10. Children's Privacy

Our Site is intended for a general audience and is not knowingly directed at children in circumstances where collecting their personal information would be unlawful.

We do not knowingly collect personal information from children where parental consent or other authorisation is required by law.

If you believe a child has provided us with personal information unlawfully, please contact us so that we can review the matter and take appropriate action.

11. Data Security

We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. We cannot guarantee absolute security, but we take appropriate steps to protect the information entrusted to us.

12. Do Not Track

Some browsers offer a “Do Not Track” setting. As there is no consistent industry standard for responding to these signals, our Site may not respond to them in a uniform way.

You can manage cookies and certain tracking preferences through your browser settings and the cookie controls available on our Site.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal obligations.

Any updates will be published on this page, together with the revised “Last updated” date.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights or would like to raise a concern about how your personal information is handled, please contact us using the details below.

Happy Pillz Club

20 Evelyn Road
Bournemouth
BH9 1SU
United Kingdom

You also have the right to raise a concern with the relevant data protection authority. In the United Kingdom, this is the Information Commissioner's Office (ICO).

You can find further information or submit a complaint at ico.org.uk/make-a-complaint.